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Shipping Methods & Costs:

  • USPS Ground – Flat Rate within the U.S. Typically 5-7 business days.
  • USPS Priority – Cost calculated at checkout
  • Kimmy’s Kandles does not ship on weekends or holidays.
  • Special/Custom Orders – Shipping costs will be calculated after the specificity of the order is determined
  • Free Local Dropoff – Available in Washougal & Camas upon request.

Processing Time:

  • All candles are handmade to order. Orders are shipped after completion, not at the time of purchase.
  • Processing time may vary depending on order volume and complexity.

Tracking & Notifications:

  • Tracking information will be provided for USPS Priority and Expedited special/custom orders.

Product Support

Replacement Eligibility:

  • Replacements are available only for broken or defective items.
  • Customers must provide photo proof of the damage.
  • A replacement will be mailed within 7 business days of approval.

Time Frame for Claims:

  • Claims must be submitted within 48 hours of receiving the item.

Additional Information

Customer Support:

  • For questions regarding shipping or product support, contact Kimmy@KimmysKandles.com.

Holiday & Peak Season Shipping:

  • Expect longer processing and delivery times during holidays and peak seasons due to USPS longer delivery time.

We are temporarily closed for shipping while Kimmy relocates. Browse our collections and sign up for our newsletter to be first to know when we reopen!